Skip to main content

Hi,

For more than two months … since December I have been unable to login in either to the app or online account and I require access.

Yes - I know my password

Yes - I did a “forget password” and tried new one

Yes - My username is correct

Yes - I have updated to the latest version app

Yes - I have the latest version of my browser (Edge)

Yes - I tried different browsers - Firefox and Chrome

Yes - I will cancel my contract on 28 February if this matter is not resolved.

 

Thanks

@TerryA,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I am having the same problem 😞 

Hi @levineg1978, we’ve sent you a private message

 

Thank you,

Rory

Terms & Conditions