I’ve been trying to register my account on the mobile app but keep getting the same error message, that my details are incorrect, even though they are correct.
Desperately need help please.
Userlevel 8
+9
Have you tried from a laptop and web browser instead
Register online at https://my.idmobile.co.uk.
Are you switching a number to iD Mobile, from another provider?
Userlevel 1
I’ve tried from my laptop and still no luck.
I’ve switched a number and used that one, as well as the original number provided by iD Mobile but neither work..
Thanks
Userlevel 8
+9
When did your switch happen
Sometimes it appears that the iD online systems take 24-48 hours to reflect account changes made in the back-end iD systems.
When I joined iD Mobile, it took 3-4 days before my online registration was successful.
I just kept trying once or twice a day over a period of a few days.
Userlevel 1
thank you.
Userlevel 7
+4
Hi
Have you moved a number to us recently? If you’re in the process of porting a number to us, you may want to try registering after having fully ported the number over to us.
If you’re still having issues, please let us know.
Tom
Userlevel 1
yes ,I am still having issues with registering, it keeps teling me my details are wrong. it has been 10 days now .NOT ACCEPTABLE
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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