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Unhappy with OTP issue since moving to ID Mobile

  • 21 November 2021
  • 2 replies
  • 34 views

Only just moved to ID Mobile and as many others have stated, have issue with OTP sms from banks and others. As other comments have stated have not had any problems with prior network carriers on this.

Need ID tech team to call me or contact me to resolve at their end, only been in contract for 5 days and considering to cancel if not sorted out as cannot continue as the phone service will not be fit for purpose.

Have tied in line chat 3 times and tried all the suggestions, but looking at prior comments, I am in the same situation as other users where the issue is one that has to be corrected remotely. So ID Tech Team please get in touch asap or will have to cancel I’m afraid.


2 replies

Userlevel 6
Badge +4

Hi @Roger 68 

We are sorry to hear this. We will send you a Private Message now so we can escalate this with our Tech Team. Alterntively, you can speak to our iD Mobile team on Facebook and Twitter for a response sooner. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend.

Facebook - https://www.facebook.com/idmobileuk/

Twitter - https://twitter.com/id_mobile_uk?lang=en

 

-Mohsin

I cannot receive any form of OTP message/ short SMS code. I joined ID mobile and following the porting of my number this has not been activated causing me a great deal of inconvenience. I have used many other providers and ported my number and this is the only time I have had this issue.

From other comments on the community there does seem to be a number of customers who have had this same issue.

I am awaiting for your tech team to respond on Monday to fix this, should they be unable to then I will terminate my contract which is less than a week old as this will not be fit for purpose as another customer stated.

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Why iD Mobile?