My plan has unlimited minutes. Is there a time limit on individual phone calls? When on a call today I received a message “this call will be charged at 35p per minute”.
That's just happened to me I am fuming and theres no one there to speak to
Does anyone know if there is a time limit on unlimited calls
I’ve just had the same thing - can’t get though to anyone - very frustrating!
I am very annoyed only upgraded my phone yesterday with new plan feel like sending it back get 30days
Looks like we only get few minutes before were charged 35p minute soo wrong
I’ve had the same phone and contract for ages - there’s no changes at all and it was while I was calling an elderly neighbour to check on her - really poor
So did you get charged 35p then
I hung up straight away and then rang my sister and got the same message so hung up and then been trying to get some help but have just ended up going round in circles
Yes same as me just phoned few members of my family got same must be something we can do
Me too. Hung up when charge announced. No time pattern to it, as redialed a few times. Seems like could be a glitch and hopefully no one is truly charged
I hope not I'm.still within 30days so il send it back go with another network
Hi all,
This sounds very strange. If you have unlimited minutes then it will be unlimited minutes and you shouldn’t be charged 35p. Was this heard as a voice at the start of the call or during?
I’m assuming the numbers you are calling are standard UK landline or mobile phone numbers? They are not premium or special numbers, right?
Thanks,
Kieran
Hi I have only phoned land line or mobile and was during the call after a few minutes 2 or 3 minutes
Evening Heather, all
Thanks for sharing this info. It sounds like a strange experience!
I’ve raised a ticket with our technical team who will look into why the voice prompts are being played mid-call. I’ll update this thread as soon as I have an answer.
Voice prompts are seperate to the charging application so there shouldn’t be any issue with your unlimited allowances.
Cheers,
Kieran
Hi Heather,
If the issue occurs again, could you please let us know the time of your call and at what moment in the call the voice prompt was played? I’ll then pass that info over to the technical team and hopefully they can remove that strange prompt a bit quicker :).
Thanks,
Kieran
Hi thanks for reply hopefully the technical dept will help, yes if it happens again will let you know for sure
Thanks
Heather
Hi I am experiencing some signal issues is there a fault on your end seems ok in my house seems ages to get through making a call then cuts off suddenly
Awaiting your reply
Thanks
Evening Heather, all
Thanks for sharing this info. It sounds like a strange experience!
I’ve raised a ticket with our technical team who will look into why the voice prompts are being played mid-call. I’ll update this thread as soon as I have an answer.
Voice prompts are seperate to the charging application so there shouldn’t be any issue with your unlimited allowances.
Cheers,
Kieran
Thanks - I had an online chat with your team and they confirmed no charges were made and so far it hasn’t happened again
Morning all,
Thanks for the update, Julesscump :).
Heather, I’m not aware of any specific signal issues. Have you noticed a change in network performance?
Thanks,
Kieran
Was it definitely just regular landlines or mobile numbers you had been calling?
Could we potentially get a full postcode for your home locations to look into if this is a local mast issue at all?
Has the problem happened since? Or still happening at all?
The more we know the better we can get this investigated.
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