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upgarding from sim to phone

  • 27 February 2022
  • 3 replies
  • 42 views
J
Rank

hi im having some issues upgrading from sim to phone contract online everytime i try to register it keeps saying account details wrong or personal details wrong ive contaced live chat twice no help anyone got any solotuions to this thanks

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Best answer by Rory 27 February 2022, 14:55

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3 replies

terrywebbs
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Badge +10

@jwilliams68

One of the ID Mobile staff might need to take a look at this in more detail.

It might be that your original registered name and or date of birth, address details is incorrectly recorded on the system.

An ID Staff member will be along shortly to pick this up.

Rory
Rank
Userlevel 5
Badge +6

Hi @jwilliams68, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

reply with details sent thank you

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