Solved

upgrade

I’m looking to try upgrade but everytime I try on the app it gets cancelled

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Best answer by andewhite 22 November 2023, 17:51

Userlevel 8

Have you tried calling the iD telephone sales team, to discuss your upgrade options @Sam Bate?

Contact them on 020 7139 1397, during normal office hours.

My contact run out on 5 feb 24, when open my upgrade option

Userlevel 8

My contact run out on 5 feb 24, when open my upgrade option

If it’s a 24-month handset contract, you can upgrade once you’re within the last 60-days of the contract minimum term @Guljar Ahmed.

Otherwise, you’ll have to wait until the minimum term ends, before you can upgrade.

Userlevel 7

Hi @Guljar Ahmed,

It looks like @andewhite has answered your query.

If you require further assistance, please get back to us.

Kash

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