Hi. I've been on sim only 1 month contract with IDmobile for about 1 year and thinking on 24 month contract with a phone. How do I proceed on this case as I want to keep my number? Also, is there a discount for existing customers?
Thanks.
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Userlevel 8
+9
Login to your “My iD Account” online, or the iD app
Your current upgrade offers will be shown there, when you’re signed-in.
If you upgrade while you’re signed-in to your iD account, you’ll keep your number.
Hi. Thanks for your response however the phone I am after doesn't come up there on my app so need to do it from outside my account.
Userlevel 8
+6
Try giving the iD Mobile sales team a call on 020 7139 1397 and tell them what it is you want and see what they offer you on an upgrade deal. Good luck 🤞
Userlevel 7
+4
Hi
If you aren’t seeing the upgrade offer you’d like in the iD Mobile app/website I’d recommend the same as
Tom
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