Question

upgrade issue

  • 26 October 2023
  • 2 replies
  • 22 views

Hi, I applied for my upgrade which went through but they’ve cut off my current SIM card and left a message straight away saying my new SIM card will be activated in 1 hour this was 2 days ago. I’ve received the phone but no SIM card and can’t receive text messages nothing on my old phone 


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2 replies

Userlevel 8
Badge +9

Have you still got your old iD SIM card @Nathan Hodgson

If so, does it fit in your upgraded device - if yes, does it work?

 

Userlevel 7
Badge +7

Hi @Nathan Hodgson,

Welcome to the Community!

If you could please confirm what @andewhite has advised so that we can assist you further.

 

Kash

Why iD Mobile?