Solved

Upgrade plan

J
Rank
Userlevel 1

Hi, there’s a plan showing on my Upgrades page that is same price as my current plan (£5/month) but with more data (3GB)

I’d like to change to the new plan, but I don’t want to have to give payment details again, get a new SIM, move phone number, etc

Would you be able to change my current plan to match one shown on your Upgrades page?

Thanks

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Best answer by andewhite 2 April 2023, 23:42

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

If the upgrade offer is shown in your iD account online when you are signed-in @Joanne847, you’ll simply change to that plan if you proceed. If you’re keeping the same phone after you upgrade, just carry on with the same SIM. No new payment details are required.

Kash
Rank
Userlevel 7
Badge +7

Hi @Joanne847,

Welcome to the Community!

It looks like @andewhite has answered your question.

If you require further assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

OK, thanks, I will try that tomorrow and see if it works.

J
Rank
Userlevel 1

Hi, my upgrade was successful. Thanks @andewhite and @Kash 

Kash
Rank
Userlevel 7
Badge +7

@Joanne847,

Glad to hear that it is sorted.

If you require any assistance in the future you can get in touch here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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