I have recently upgraded to a Sim only contract for £15 a month as my current contract ends on the 9th September. However my account still says that I need to pay my current contract price of £43.93 when I have already paid off that contract. Have I done something wrong or will it change automatically at the start of the month as I do not want to pay for something I don't need to.
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Perhaps you’ve purchased a new connection for your new SIM only plan, instead of upgrading or changing your existing £43.93 contract,
This forum FAQ article could be useful in this situation.
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