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Upgrading phone - do I need to return my old one?

  • 12 March 2023
  • 2 replies
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Karina Leigh
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When upgrading from your current phone to a new model, are you able to keep your current phone as a spare when the upgrade arrives or do you have to send the phone back? 

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Best answer by andewhite 13 March 2023, 12:46

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andewhite
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Userlevel 8
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Okay @Karina Leigh, when the 12-month or 24-month term for your iD handset contract finishes, the phone belongs to you @Karina Leigh - keep it as a spare if you wish.   

Mohammed
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Userlevel 7
Badge +10

When upgrading from your current phone to a new model, are you able to keep your current phone as a spare when the upgrade arrives or do you have to send the phone back? 

Hey @Karina Leigh,

As @andewhite  mentioned, the phone is yours to keep so do with it what you wish 😀

I always keep a spare handset for those times you’ll need it!

Mohammed

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