Question

Using a pac to keep my old number isn't working

  • 21 January 2024
  • 2 replies
  • 43 views

Hi I'm trying to transfer my number from giffgaff to ID. I got a the ID contract but had a month of minutes to use so kept my number on giffgaff. Now I'm ready to switch, I got the pac code and used it on the site area but it said there is something wrong with the information I'm providing. Can you help me with this? 


2 replies

Userlevel 7
Badge +7

Hi @Edward Aboagye,

Welcome to the Community!

We hope that you managed to get in touch with the team.

If you require further assistance, please let us know.

 

Kash

Userlevel 8
Badge +9

Has your PAC expired @Edward Aboagye? 
The code is only valid for 30-days. 

Maybe a iD Live Chat customer advisor can help process your PAC, @Edward Aboagye.

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