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Uswitch upgrade for existing SIM-only plan

  • 11 November 2022
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I have an existing 30 day SIM-only plan but ordered a Black Friday plan from uSwitch which offered an improved data package but is otherwise identical. I thought this was an acceptable way to upgrade, I don’t want two separate plans. I have now received a new SIM with a different number. Can these two be amalgamated by Customer Services? 

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Best answer by andewhite 11 November 2022, 16:50

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andewhite
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Okay @afperry, if you don’t upgrade, or change plan, while you’re signed-in to your My iD Account online (or iD app), it won’t be an upgrade or change - you get another plan.

The iD team won’t be able to merge the two plans.

If you don’t want to keep both plans, you’ll need to cancel one of them.

Good luck @afperry.
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