Question

Viewing and Downloading Bills

  • 11 February 2024
  • 2 replies
  • 31 views
John Stewart
Rank

I have the latest Samsung Galaxy S24 phone. I am unable to view my bills or download them. I get the following message:-

 "To use pictures/videos/media files,allow application to access Storage. Tap Settings->Permissions and turn Storage on".

 

When I click on Settings it takes me to:-

 

Notifications which shows Blocked. When I click on this it takes me to:-

"Allow notifications"  which are off but will not let me turn them ON.

 

My wife has an older Samsung Galaxy and she is having the same problem.

 

What should I do?

 

2 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @John Stewart 

 

I’m sorry to hear this, it may be worth instead of using the app/website in this case to try logging in via the website and downloading bills via there.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @Steve Flesh,

Are you able to access it via a different device?

Which make and model handset are you using?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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