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Voicemail Notification that won't go away!

  • 30 August 2018
  • 39 replies
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U
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Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number.

I've tried clearing the cache in my messaging & contacts app. Then resetting the phone.

I've tried leaving my mobile number voicemail to delete later.

None of these steps have worked.

Does anyone else have this issue or found a working solution ?
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Best answer by Ryan 6 November 2018, 16:57

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39 replies

Will
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Oki doke @Scott Booth,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Scott Booth
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Hi will I have tried both these options and still there. Reading back this is an ongoing issue when porting your old number... cheers

Will
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Hi @Scott Booth, of course we’ll reply, and it’s no bother at all!

 

We aren’t a live-chat service though, so replies aren’t instantaneous.

 

Have you tried removing the SIM card and powering down the handset for 10 minutes? 

 

Also, have you tried toggling Voicemail off and on again via the iD Mobile App?

 

Will

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Scott Booth
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Hello...is anyone going to bother replying to me

Scott Booth
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Hi. Could someone from tech team get in touch as I have recently joined id and ported my number now the vpicemail symbol won't disappear from my phone. Cheers

Will
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Hi @MartinCrilly,

 

Does the notification stay if the SIM from another network is placed in the handset?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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I have the same problem.  It show on the screen on the mobile, even if I am using phone on WiFi and not using my ID SIM card.  How do I make it go away and stop notifying me, even though I am no voicemails and have switched it off on my dashboard?

Will
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Hi @umr23,

 

Thanks for sharing, that’s really helpful!

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
U
Rank

Hi, 

I’m having the same problem of phantom voicemail notifications from when I ported into iD recently. @Mohammed, are you able to help me please?

J.

Oh wow, it’s been two-years. How time flies.

I resolved this by phoning ID mobile. The IT person turned my voicemail off entirely. So now the only way i’m notified of voicemail is via text message. My phone no longer prompts me anymore.

This is probably not the ideal solution but i’ve not had an issue thus far. 

J
Rank

Hi, 

I’m having the same problem of phantom voicemail notifications from when I ported into iD recently. @Mohammed, are you able to help me please?

J.

Mohammed
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Hello @SlaMatt,

 

No problem, if you still have issues after contacting us, let us know.

 

Hope you’re able to get this resolved.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
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Pretty certain this is what is up with mine too then.  Good to know it’s not my phone on the fritz.  I’ll contact Live Chat later.

Kevin
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Hey there @Davewood 

Just wanted to check in that things are resolved?

If not, please get in touch through one of the following and we’ll be happy to help:

 

Dialling 0333 003 7777 for our Customer Services Team.


Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us


Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)


Thanks

 

D
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Many thanks for your reply Ryan, I did question if they meant hours but they were adamant it was days. Look forward to receiving a response soon. Regards

Ryan
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Thanks for your response Kevin. I spoke online yesterday (11/12/19) and this has been referred to the Technical team with a response time of 48 days !!. Here’s hoping.

 

Hey @Davewood,

I think the team may have meant to say 48 hours and not 48 days! Let us know if you hear nothing back from the team by Monday and we’ll delve further into this for you!

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
D
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Thanks for your response Kevin. I spoke online yesterday (11/12/19) and this has been referred to the Technical team with a response time of 48 days !!. Here’s hoping.

Kevin
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We can easily help you with this one @Davewood

 

We’ll very likely need to request our network engineers to remove the notification for you from their side.

 

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.

 

Alternatively:

 

If you could, please get in touch with us either through one of the following:

Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)

D
Rank
Userlevel 1

Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number.

I've tried clearing the cache in my messaging & contacts app. Then resetting the phone.

I've tried leaving my mobile number voicemail to delete later.

None of these steps have worked.

Does anyone else have this issue or found a working solution ?

I joined ID mobile last week and have the same issues with voicemail notifications. Have run out of fixes to try now. Very disappointing with ID’s attempt at resolving these issues

O
Rank
Userlevel 1
I struggled with this problem for weeks and tried everything including a factory reset. Eventually I saw a suggestion somewhere that a replacement SIM would solve it so I got idmobile to send me one and this completely solved the problem. Just get a replacement SIM and all should be fine.
Ryan
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Hi @barquerole,

What we will do is look into your case further to ensure that this is dealt with appropriately. Please can you send an email  explaining your issue so we can have it investigated further?

Also include your Community Username along with your full name, full address, mobile number and date of birth.

Thanks,
Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
B
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Userlevel 1
I had a text two days ago saying that if I called 7777, I would get an update on my issue. So I did that and was told that there is nothing wrong with the voicemail service, so it must be my iPhone8 and therefore I should take it up at an Apple shop.

This, of course, is total rubbish because it is the carrier software that is the problem.

When I migrated to iDMobile a couple of weeks ago, I suddenly had the red dot on my voicemail icon. Through LiveChat, I raised a ticket for this and the red dot disappeared a few days later. The explanation was that a voicemail had become trapped during the port over from EE, which made sense.

However, I now get no voicemail notification at all, so it's clear that something was done at the carrier end which cleared the red dot, but then wiped out notifications altogether going forward.

So, I don't know what to do about this any more. I'm certainly not going into an Apple shop, because there is nothing wrong with the phone.

I'm pretty hacked off at the way in which this has been dealt with, frankly.
Mohammed
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Hi Ryan

No, the problem is still here. Your technical people were meant to be taking this up with the Three network under call reference 99228482, but I have heard nothing and am beginning to give up frankly. because it has taken up so much time and I keep being given conflicting information.

I'll give Live Chat one more go.

Thanks.

John

Hey @barquerole,

If it's been raised to Three UK, they should be able to fix this fairly quickly.

It's unfortunate to hear you've not yet had an update about this.

Can you confirm if you've since restarted the phone and it's been removed?

What did Live Chat advise?
Mohamed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
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Userlevel 1
Hi Ryan

No, the problem is still here. Your technical people were meant to be taking this up with the Three network under call reference 99228482, but I have heard nothing and am beginning to give up frankly. because it has taken up so much time and I keep being given conflicting information.

I'll give Live Chat one more go.

Thanks.

John
Ryan
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Userlevel 6
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Hi @barquerole,

Since it has been a few days from when you reported the issue, has the voicemail notifications come back? If not, we may have to raise this with our team again to ensure that they haven't been permanently removed.

Please get in touch with our Live Chat team again so that case reference number can be updated.

Thanks,
Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
B
Rank
Userlevel 1
Hello Ryan

Yes, I have done all of that - actually several times, but I get no notifications on the voicemail icon. I am using an iPhone8.

Incidentally, 'Notifications' are turned on under 'Settings' > 'Phone'

Thanks for anything you can do.

John

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