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Where to complain online - missing button / link

  • 5 January 2023
  • 5 replies
  • 63 views

Userlevel 3

Where is the ‘making a complaint online’ button on this page? … anyone?

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Screenshot below to highlight a missing button perhaps?

 

icon

Best answer by Henry Jones 5 January 2023, 15:09

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5 replies

Userlevel 8
Badge +6

It’s there for me but it took a while to load and display. All it does though is open the live chat window and there is no form that I can see.

 

Userlevel 3

 

Userlevel 3

Strange - no button for me, just that.

Userlevel 8
Badge +6

Ad blocker, Pop-up blocker or security software in use?

Userlevel 3

Switched to Chrome (was obviously a Safari bug) - appreciate the help @WelshPaul 

Why iD Mobile?