Question

Why 6 month to go from Sim Only to Upgrade?

  • 25 September 2023
  • 6 replies
  • 85 views
Craig Piper
Rank

Is there a valid reason why I cannot take out a contract after 2 months sim only?

I now wish too, to get a new phone and in return be contracted for 24 months but it will not allow it?

I know I could do it as a fresh customer, but want to keep my number? 

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6 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Craig Piper 

 

Upgrades on SIM only plans will be available after 6 months, from this time options for upgrades will be seen in the iD Mobile app/website while logged in.

 

Unfortunately, you cannot upgrade before this 6 months, sorry.

 

Tom

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Craig Piper
Rank

Is there anyway to take a new contract and migrate SIM/number from my SIM only?

andewhite
Rank
Userlevel 8
Badge +9

Is there anyway to take a new contract and migrate SIM/number from my SIM only?

Yes there is a way, although it’s a bit of a faff @Craig Piper.

  1. Get a PAC from iD Mobile for the number you want to keep, and give this PAC to another service provider.
  2. Once the number you want to keep has been successfully transferred to the new service provider, ask them for a PAC.
  3. Use the PAC obtained in step 2 with the new iD contract you’re planning to keep.

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Craig Piper,

Please let us know if you require further assistance.

 

Kash

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Craig Piper
Rank

Thanks for reply. All good but won't move out and in just too much work. Will wait til 6 months and do it. 

Kash
Rank
Userlevel 7
Badge +7

@Craig Piper,

No worries, if there is anything that you need help with in the meantime, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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