I upgraded to sim only at £10 a month and a direct debit has appeared on my bank account. However, 6 weeks later I am still being charged £29.49 which was my old contract. Why?
Why am I being charged my old contract amount?
This topic has been closed for comments
Userlevel 7
+7
Hi
Are being charged both the £10 and the £29.49? If so it may be that you placed a new order for a new contract.
What is currently showing on your iD Mobile app/Account are you seeing the upgraded plan details?
Kash
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more