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Question

Why aren’t I offered any Apple phones when upgrading?

  • November 17, 2023
  • 3 replies
  • 212 views

GrantB6782
New
 Contributor

I currently have a sim-only plan but am considering a new handset. I am eligible for upgrade but I am not offered any Apple handsets, only a limited selection of other brands.

Why is this? And how can I get an iPhone via this account?

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12548 replies
  • November 17, 2023

Have you tried discussing your upgrade options with the iD telephone sales team @GrantB6782

Contact the team on 020 7139 1397, during normal office hours.
🤞

Your best option might be a purchase directly from Apple online, using their 24-month 0% APR handset offers. 

 

 


GrantB6782
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • November 17, 2023
andewhite wrote:

Have you tried discussing your upgrade options with the iD telephone sales team @GrantB6782

Contact the team on 020 7139 1397, during normal office hours.
🤞

Your best option might be a purchase directly from Apple online, using their 24-month 0% APR handset offers. 

 

 

Thanks for the advice. I didn’t even know there was a phone number available to call!


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8309 replies
  • November 18, 2023

Hi @GrantB6782,

Welcome to the Community!

You will only see deals that you are eligible for.

If the Sales Team can’t provide the deal it will mean that you aren’t eligible for a high value handset at the moment.

 

Kash