Question

why can't I get a contract

  • 11 April 2023
  • 4 replies
  • 37 views
Charlotte Ashworth
Rank

Why after being with the company so long not missing payments or anything can I not get a contract phone 

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4 replies

Charlotte Ashworth
Rank

Upgrade on my existing one

Kash
Rank
Userlevel 7
Badge +7

Hi @Charlotte Ashworth,

What contract do you currently have and what are you wanting to upgrade it to?

Have you checked your upgrade deals via the app and website?

 

Kash

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mitts
Rank
Userlevel 2
Badge

Sadly it Nothing to do with missing payments with ID it's your credit score it goes by and if 1 computer tells another computer it's too low that's it.

follow the buzzards
Mohammed
Rank
Userlevel 7
Badge +10

Hey @Charlotte Ashworth Are you talking about an upgrade for your existing contract or buying a new one outright?

If you are on a SIM only and upgrading, you need to wait 6-months before you can do this.

For new contracts, as @mitts advised, it’s subject to a credit check.

Mohammed

 

 

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