Question

Why can't I get a signal?

  • 30 June 2023
  • 5 replies
  • 39 views
Andy Revell
Rank

An error was reported in my area today but was also marked as resolved. I have not been able to send text messages, make phone calls or access the Internet. I rely on my phone to stay in touch with family, friends and psychiatric professionals. This really isn't acceptable. 

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5 replies

Whittaker Gillian
Rank

My signal is terrible,  I carnt call anyone and if I do they carnt hear me and I carnt hear them as signal is so bad 

Tom
Rank
Userlevel 7
Badge +4

Hi @Andy Revell 

 

I’m sorry to hear this, please could you let us know the postcode where you’ve had this issue?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Whittaker Gillian 

 

I’m sorry to hear this, please could you let us know the postcode where you’ve had these issues?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Whittaker Gillian
Rank

Pr44rb it's terrible,  carnt ring anyone with out it going off , 

Tom
Rank
Userlevel 7
Badge +4

Hi @Whittaker Gillian 

 

Taking a look the at the postcode it appears there’s an outage in the area which may be causing issues, Three UK are aware and working on a fix. It’s also worth making sure you’re connecting the 4G and not 5G here as 5G appears to be unavailable.

 

How long have you been having issues here?

 

Are other areas better?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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