Question

Why has the signal in my area deteriorated, to the point of the entire network disappearing?

  • 7 January 2022
  • 7 replies
  • 282 views
D
Rank
Userlevel 1

Since Xmas the signal strength in my area has dropped significantly to the point that people are unable to contact me. I have followed advice and tried using 3G but that has made no discernible difference.

It looks to me like we have a transmitter issue locally so  how can I report it? The contact methods now available with ID are not proving helpful as ‘Chat Bot’ is not working and ‘Contact Us’ as described under hep and support cannot be found.

It is so bad now it looks like I will have no option but to leave ID and join another service which is a shame as ID was been fine up until Xmas. Any suggestions please?

This topic has been closed for comments

7 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Dlofty, have you popped your postcode into network status checker at:

http://www.three.co.uk/support/network_and_coverage/network_support

There could be some local issues affecting the reception/signal strength in your area - good luck.

D
Rank
Userlevel 1

According to the checker everything looks good. However both my wives and my phone's are displaying one bar. I have tried different rooms to no avail

andewhite
Rank
Userlevel 8
Badge +9

Hello @Dlofty, did you get new handsets for Christmas?

Something has clearly changed around that time - if there are no network issues in your area, it’s a process of elimination.

Are you able to try your iD SIM is another handset? 

D
Rank
Userlevel 1

As I stated both my phone and my wife's, both on ID Mobile are showing very weak signal available. Looks to me like a local signal problem and nothing to do with the SIM or phone combination

Kash
Rank
Userlevel 7
Badge +7

@Dlofty,

Can I ask if you have checked your coverage at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

I have checked the signal/coverage in my area which says everything should be good. Unfortunately that is not the case.

Kash
Rank
Userlevel 7
Badge +7

@Dlofty,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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