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Why have I got a message "Looks like you're roaming outside of the EU"?

  • 20 September 2021
  • 3 replies
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C
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Userlevel 1

I recently spent a few days in France, 12th to 17th September.  It was spent at Hautmont in Northern France near the Belgian border.  So, however you look at it I was definitely in the EU.

 

However I have received a message:-

“Looks like you’re roaming outside of the EU. Be aware that roaming costs can be expensive, for information on your rates please visit idmobile.co.uk/roaming”

 

It does seem as if I have been charged a lot for one lot of data, used up my £10 top almost completely on very little data.  So what has gone wrong?  Can I get a refund of the overcharge?

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Best answer by Kash 20 September 2021, 13:22

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Kash
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Userlevel 7
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@chrisisbd,

Whilst you’ve been away did you use any Ferry, ships or cruises?

Have you checked your app to monitor your data?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank
Userlevel 1

Yes, you’re absolutely right, the ‘almost £10’ was for data when I was on the ferry.

 

Never mind, not a big issue. Previously I had a ‘feature phone’ which was nearly always turned off. I needed the new phone for all the forms necessary for showing Covid status and forgot about the possible data charges on the ferry.

 

Thanks!

Kash
Rank
Userlevel 7
Badge +7

@chrisisbd,

You can view the roaming charges at the link below if you do require them.

 

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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