Why is this so so difficult?

  • 29 October 2021
  • 3 replies
  • 12 views
C
Rank

I need to cancel a contract but as I don’t have the phone, or the number, or the log in details, I am completely stuck.  It’s taken me ages to work out this system of messages so fingers crossed that someone answers me.

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3 replies

Siân
Rank
Userlevel 3
Badge +1

Hello @Clairerk sorry to hear that you wish to leave iD, and that you have had trouble with this.

Are you completing the cancellation here - https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Please let us know how you get on, and if you need any further help.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hi Sian

Thanks for your reply.  This page doesn’t help unfortunately.  I’m no longer with ID and wish to cancel my monthly payment.  Maybe you can accept this message as confirmation that I am cancelling?

Claire

Kash
Rank
Userlevel 7
Badge +7

Hi @Clairerk,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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