Question

why services are not working? no internet/can't make calls


 I cannot use mobile internet, make calls or send texts. Culprit being i have no credit, but i bought a £15 pack 16 days ago. I can receive calls and texts. And the frustrating thing is the pack will expire in 11 days and i will waste £15 for services not working. I believe the recent change made to PAYG users finally being able to use APP instead of web browser to manage their account, buy credit etc. has messed everything up. WHAT IS GOING ON?

 


2 replies

Userlevel 8
Badge +9

Okay @Ivo Sala, maybe try the iD Live Chat service so iD customer support can check on this issue, which could be account related. 

The iD advisers work until 8pm on weekdays - the chatbot works 24/7.

For reasons of privacy and security, forum members like us cannot look at iD customer accounts. 

🍀

Userlevel 7
Badge +7

Hi @Ivo Sala,

Thanks for your post.

I can see that we have responded to you elsewhere and we will assist you there.

 

Kash

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Why iD Mobile?