Question

-£x.xx in bill

  • 14 October 2023
  • 1 reply
  • 140 views
CJ0206
Rank
Userlevel 2

I have recently upgraded ti a 30 day rolling contract and my bill shows a payment recieved of -£48.87 and your next bill so far of -£17.81 when my plan is now £8 a month.

 

Does this mean I will not be charged for at least the next 2 months?

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @CJ0206,

Welcome to the Community!

We charge you for your next month in advance, but when you upgrade your new plan starts straight away.

For example - your billing month runs from the 1st to the 31st and you upgrade your package on the 18th of the month.

 

  • You will be billed for the amount of days on your current package (the 1st to the 18th)
  • You will be credited the unused days on your current plan (the 19th- 31st)
  • You will be charged for the remaining days of your billing month on the new plan (19th – 31st)
  • And as always, be charged the month ahead on the new plan.

Please wait for the bill to be generated so that you can view the amount due for payment.

 

Kash

 

 

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