Best answer by Hikari
I am thinking, maybe you had contract with iD Mobile in the past that you cancelled? Unfortunately we are not able to check it here in the community.
Could you email your enquiry to firstname.lastname@example.org
iD Mobile employee will need to have a look into your account to see why this message appeared.
Remember to include
Your full name
Date of birth
Mobile number that enquiry is regarding
Your community nickname
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