I have just been sent a 31-60 Days Collection Campaign Email for an overdue bill, I don’t know the account number that was in the email and there was no mobile number attached, I only own 1 sim from ID and this bill is paid monthly I’ve tried to log in with the email address given and requested a new password to see what this is for but the login page requests a mobile phone number which I do not have, I’m worried my details have been stolen !
Hi
Sorry to hear this.
Please contact Live Chat team are available for account related support. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
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