Why is my bill, that's meant to be 55 pounds now 94?? It says pro rated line rental?? No one told me about this and I feel like I've been totally ripped off, every single month they take the money on the wrong day, they also lied about how long I would need to do a dim only deal for a contract, all I've had is lies and deceivement since I started with ID in so angry and thisbis just a complete joke nearly 100 pounds for what???? I've used nothing but my unlimited data only had the phone a week
Best answer by Mohammed
That’s odd, all invoices are produced on a set date each month and the Direct Debit is collected 14-days (or just after) this date. Generally, it’s always the same day though.
We would never collect a payment earlier and if you’re not happy with the date of collection, we offer a Direct Debit date change function in the app also.
Pro-rata refers to the recalculation of your line rental on your next bill. This is most commonly after a:
- Tariff Change
- Direct Debit date change
Let's say your bills are produced on the 1st of each month and payment taken on the 15th of each month and your plan cost is £10.00 per month.
If you upgrade on the 2nd of the month, your bill would have already been produced for that month at £10.00 on the 1st.
We won’t make a second bill that same month, so what happens is, any adjustments are re-calculated on the next month’s bill.
So let’s say you upgraded to a £20.00 plan.
On the 1st of the next month, your bill would be produced for £20.00.
We would then re-calculate last months bill and give you a credit back from the 2nd of the previous month until the end of that month, since you were no longer on the £10.00 plan from that date.
You’ll then get charged the new plan rate from the 2nd up until the end of that month.
This figure is then added to the £20.00 bill giving you your new bill.
This is what I believe has happened, as you’ve upgraded just after your bill has been produced, leading to a higher bill this month down to pro-rata calculation.
Your future bills will then be the normal new price you agreed.