I receieved my bill tgis month and found id been charged for premium rate text messages.
I called id mobile who then put a cap on my account and disabled premium rate services.
My issue is i havnt actually recieved any premium rate texts yet id mobile say i have to pay for them.
I had a call feom. Customer services yesterday who said i had to pay for the service id recieved, i advised yes i get that but i havnt recieved anything and that id mobile are allowing us to be scammed in this manner.
What are my rights? What can i do?
Customer services hung up on me so i doubt they will help.. Should i try trading standards or ofcom?
Best answer by Mohammed
iD Mobile does not directly charge you for this so we're not able to provide a refund. The subscription charges us which we place onto your bill.
The text subscriptions are only signed up from the user end not by the network so we're not able to stop these or unsubscribe. To stop the subscription by texting them back incurs a charge but it will stop any further messages.
There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these. If you believe that this was signed up in error and are disputing the charges, you can make a complaint via the PSA here: https://psauthority.org.uk
PSA should be able to help further as well as give you more information on this. They will be able to help you stop receiving further subscriptions as well as assist in recovering any monies paid.
Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages