Best answer by Ryan
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I payed my November bill on 30th but you have taken it again on the 3rd December will I get the money back what you have taken
Hi Christian,
Was the payment that you made on 30th November done via a manual payment? The best way to have this refunded would be to speak to our Customer Care Team or by chatting to our Live Chat team here.
Ryan
Was the payment that you made on 30th November done via a manual payment? The best way to have this refunded would be to speak to our Customer Care Team or by chatting to our Live Chat team here.
Ryan
HeyÂ
I'm sorry to hear that.
Please can you contact us so we can access your account and take a look at this further? When sending your email, please include your iD Community username, full name, full address, iD Mobile number and date of birth and we'll be back in touch soon.
Ryan
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