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Bill Enquiry / direct debit

  • 18 August 2020
  • 3 replies
  • 85 views

my direct debit is due out on the 30th  of this month if i pay it on the 20th will i get charged twice? ( its my first bill)

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Best answer by Michelle 5 March 2021, 15:07

Hello @BSims 

 

So we can log all the relevant information to our Fraud Team, please can you help your relative contact us directly?

We are going to feed to take some personnel details via a private message.

 

Thanks

 

Michelle 

iD Mobile

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3 replies

Userlevel 7
Badge +10

Howdy @steven666 

Paying a bill that far in advance should be fine Steven.

It would only usually be if you’re looking to pay a bill around the same date (or on the weekend of a Direct Debit being taken) that you could potentially be charged twice.

Any overpayments of any kind would just sit on your account by default to be used against the next upcoming bill(s).

My elderly relative has been receiving bills from ID Mobile for some time, however is not aware of setting up an account. She was paying £6 a month. I cancelled the account recently, however a bill for £326.22 has just arrived apparently on the balance of the previous invoice. We have no information to  support this. Can someone please contact me urgently to resolve this.

Userlevel 4
Badge +8

Hello @BSims 

 

So we can log all the relevant information to our Fraud Team, please can you help your relative contact us directly?

We are going to feed to take some personnel details via a private message.

 

Thanks

 

Michelle 

iD Mobile

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