Bills, Payments & Charges.

I need to speak to an advisor

My bill is inexplicably almost double for the last payment period with no extra charges incurred. ID mobile have offered no explanation for this and have charged my account regardless. How do I raise issue with this and have a review of my transactions?

I would to speak to human do not fobbed me off , this is the 4th time I tried to get in contact with you , if I don't get a result iwill cancell my contract asap

I am deployed overseas with the armed forces, i dont have access to my ID Mobile Phone and keep receiivng threatening mail about a collection agency. You dont have a agent i can call its all automated. What do i do? I do not like this customer service and will be cancelling my phone

So... my underage son has had a contract that since run it's course and so he decided to upgrade which was what he thought he was doing. It appears that he managed to take a new contract out. As it happens the DPD driver missed us and upon speaking to an online agent I've learnt to feat not - handset will be returned to the depot which will effectively cancel the order and I can then upgrade. That was a month ago, I got charged today with no comms from ID mobile. Send help!!! I need to speak to an intelligent individual for customer service...

Is anyone else having this same issue with their direct debit and daily spam text from id mobile? ID mobile stupidly cancelled my direct debit after it failed twice, so now it’s impossible to re set it up on the same account. this issue has been going on for months with no one being able to sort it out, the complaints team have now admitted its deadlock so I can now thankfully go to the communications ombudsman. the worst bit iis… A. My direct debit isn’t working so I’m having to pay manually every month (and getting charged extra for doing so) They send me a text EVERYDAY saying “Hi, we have reinstated your Direct Debit as requested by your bank. If you believe this was done by mistake, please contact your bank or our support team at idmobile.co.uk/contact-us” AND ITS DRIVING ME INSANE!!! id mobile “technical team” are saying it’s because the bank keep sending through new direct debit instructions everyday, so they have to send me that text and I need to contact them to stop the texts. the bank NatWest are saying monthly they are asking for a direct debit mandate as they can’t set the direct debit without it. I am stuck in the middle with both sides blaming each other and no one being able to help me. the overseas customer service team are clueless but they do keep putting credits on my accounts to apologise for the issues the uk based complaints team are totally useless. They have no solutions, don’t apologise and have not offered any compensation for the many calls I’ve made and hundreds of online chats. I’ve even cancelled my active direct debit 3 times and reset it up again, still doesn’t work. The problem seems to be id’s policy of cancelling direct debits after 2 failed payments blocks all future instructions being set up, but they are too idiotic to realise they have blocked their customers from paying them ever again. ive even suggested to the uk complaints team they cancel my whole account, reconnect me and just start again, they refused. I just want my dd to work and these annoying daily spam text from id mobile to stop. i will now go to the ombudsman for help as the id mobile complaints procedure is poor and there is no way to speak with the “technical team” directly or a manager to escalate the issues. You have just deal with the monkeys who have no idea what they are doing. please if anyone has had the same issue, please let me know, especially if you have a solution for me. Thank you.

I order 2 sims from yourselves but never activated either. I would like to cancel my contracts but I don't know what phone numbers were linked to the sims

I am currently on a plan but I would like to downgrade to cheaper plan with less data per month. Is there a way I can do this?

Please advise why my last bill and my next bill is more than my my account bill of £20.99 last month was £33 and next bill is £23.00

Please could I have somebody contact me regarding my issue. I got my phone on contract 19/05/25 and it said in my contract I would get unlimited calls, unlimited texts and 100gb of data for 26.99 a month. I've logged into my ID Mobile app and it's completely different, on my app it says unlimited calls, texts and data? But then again when I look at my first bill coming out, it changes on there too. On my bill it says unlimited calls and texts but for my data it says 102,400mb?? Why am I getting 3 separate data things? Which one is it? I took the contract out thinking everything is going to be OK but then I'm scared and don't want to use it as I don't want to incur extra charges because I'm getting 3 different data things on my app, my first bill and my contract? Do I just contact Carphone Warehouse who I went through or is there somebody here who can actually help me as if I don't get clarification I will just cancel my contract.

I have just had a notification that I owe money, but I do not understand how this can be the case. I have a direct debit set up, the account has plenty of funds available, yet I get a quite threatening message from ID Mobile about paying immediately or they'll instruct debt collectors etc. Why have you not taken the direct debit? I've haven't received a message from my bank about a failed direct debit request. I can make a manual payment but would like to know what has happened to ensure the same doesn't happen again. I do not appreciate the tone of the messages received when I haven't done anything wrong.

With my bill cap set to zero ( £0) does this also prevent MMS texts from being sent / charged by accident. ? Ie. Does a £0 bill cap prevent ANY additional charges outside of the agreed plan. ? Thanks for any info.

I got charged extra £2.30 when i spoke to someone they told me that i have changed my direct debit date, ( which i never did ) that person said from the 26th to 27th of month. Why would i change one day. The suspicious thing is the money never went on those day but it went on the original day which was 14th. I know times are hard why are they taking money just like that. I cant cancel contract because its too late

Joined ID mobile in March direct debit set up and taken from my account with no issues in april (req 1st of each month) no direct debit taken 1st may, and bill has just come through for double the amount due June. Direct debit is set up and working, just no payments have been requested to be taken. Not ideal for a new customer! Any advice or how do I contact customer services?

My mum has recently passed and I have receive a final demand notice. She died on the 17th of March 2025 and I have a copy of the death certificate if needed.

Why is my bill more than my contract

Hi a payment of £6 was taken today but no data was added to my account

Yes I have paid two lots of payments of 28 pounds last month and didn't receive I penny back and now my bill is up to 32 pounds ... I feel I should have the 28 pounds didn't receive back from your company.

Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month

Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month

Hello the cost of the new phone and data it was offered at 42.99 but the first bill will be 48.09. May I know why please? also if I pay extra money into my count does it reduce the monthly payments? Thanks tamara

I bought an add on but I can’t make an international call very stressful waste of time trying to contact I D Mobile

i have taken out a sim only contract after my old contract finished but I'm still paying for my old contract can you help please

Why have I been charged an extra 14 pence on my recent April 2025 bill?

My boyfriend called me for 20 minutes and I was charged for it but it’s a regular number I checked the list of numbers id be charged for but it wasn’t on there I’m so confused and glad we didn’t call for longer