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change of plan and money lost

  • June 10, 2025
  • 1 reply
  • 19 views
P
Community Member

My monthly payment of £15 went out today to id mobile for unlimited data for a month. 

 

Since I'm going away, I switched to the £6/month 4gb package. 

 

I expected, since I already paid the £15 that I'd have a month ahead of unlimited and then the following month it would drop to 4gb. This flexibility is why I signed up with ID mobile. 

 

But it seems I've been switched to the 4gb package immediately and that data is used up already. What happened to my month of unlimited I just paid for?

 

Getting to talk to anyone to sort it out seems impossible so I think I'll just have to find a new provider. Support from this company is non existent.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • June 11, 2025

    Hey there ​@pir8ped, thank you for reaching out. When switching plans, your new contracts come into affecting within 24-hours, as we presume the customer wants the new plan immediately when they change it. 

     

    Have you tried speaking to our live-chat and asked to speak to an agent?

     

    Thanks,

    Tyler

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