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Billed for days prior to my switchover date

  • June 5, 2025
  • 1 reply
  • 26 views
K
Community Member

I have just received my first bill since switching to ID and I have noticed that the bill is for a period starting on 27/5 but the switch didn’t happen until 2/6. Can someone explain as I am confused?

Best answer by Siân W

Hi ​@Kala72  welcome to iD!

Your contract wouldn’t begin when your number is ported over. Your contract begins when it is purchased, and you are provided with a temporary iD number.

I hope this helps.

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • June 7, 2025

    Hi ​@Kala72  welcome to iD!

    Your contract wouldn’t begin when your number is ported over. Your contract begins when it is purchased, and you are provided with a temporary iD number.

    I hope this helps.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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