Once you reach your contract end date your service just continues on a month by month basis. If you were been charged for a handset and a plan then you can change to a SIM only plan by doing a plan change. See links below.

Thanks for your swift reply.

I really wanted to know how I came to be sent an email telling me that now my handset is paid for if I do nothing I can stay on the same plan and pay £0.

And then a week later I get a bill for the amount I was paying on contract and no reference to the contract having finished.

Can anyone talk me through what has happened here please?

Thank you

You’d need to speak (via online webchat) to the iD customer service team about your iD account and billing, ​@Helen Chadwick. 

From your posts here, unfortunately it seems the iD systems have probably had a glitch.  

Hey there ​@Helen Chadwick, we hope the kind advice from ​@MZone & ​@andewhite has been able to help, and you were able to contact our live-chat. If you’re still having issues now, please do let us know.

Thanks,

Tyler

Thanks Tyler

Im hoping the issue is on the way to being sorted. It hasnt been very straightforward but i kind of expected that. Ive been with id 7 years and had the good fortune not to have needed any customer care. Its good value although the network is patchy in my area but i dont really want to change service provider. 

I am getting a voice call back at an appointed time after some lengthy cumbersome live chats. Im sure it shouldnt be so difficult to change plans. 

Thanks for replying

Hey there ​@Helen Chadwick, no problem at all, I hope all is resolved shortly for you! :)

Thanks,

Tyler