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bill

  • June 7, 2025
  • 2 replies
  • 23 views
A
Community Member

I'm not able to pay my bill either by the app or by calling the number. but the amount have been taken from my account 2 times.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 7, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@alenalex293  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 7, 2025

    Sorry to hear this ​@alenalex293 

    Do you mean your Direct Debit was taken twice? Only you mention you have not been able to make a payment by phone.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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