Hello, I have had my data roaming on for a maximum of 5 minutes today whilst in Morocco and now I have a charge of £45 on my bill. I mainly only used the roaming to try purchase a data plan however the app would never load so was a waste of data! please can this be reviewed as this is crazy charges! Thank you

Hi @Harryelysorry to hear this, data is charged by data used, not time spent. We do offer a data add on for Morocco. We do advise however that this isbest to buy while you are still in the UK, on the day of travel, to avoid incurring out-of-plan charges.Data is nearly £10 per MB in Morocco, so it is quite pricey, which is why we offer these add ons. I am afraid we would be unable to reimburse these charges.

Probably best to resolve this issue by using the iD onlineLive Chatservice, to speak to a customer adviser @Harryely The advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

Data Roaming Dispute | iD Mobile Community

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