Hello,
I have had my data roaming on for a maximum of 5 minutes today whilst in Morocco and now I have a charge of £45 on my bill.
I mainly only used the roaming to try purchase a data plan however the app would never load so was a waste of data!
please can this be reviewed as this is crazy charges!
Thank you
Best answer by Siân W
Hi
Data is nearly £10 per MB in Morocco, so it is quite pricey, which is why we offer these add ons. I am afraid we would be unable to reimburse these charges.
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+19Hi
Data is nearly £10 per MB in Morocco, so it is quite pricey, which is why we offer these add ons. I am afraid we would be unable to reimburse these charges.
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