Solved

Data Roaming Dispute

Forum|Forum|8 months ago
June 7, 2025
2 replies
104 views

Harryely
Community Member

Hello,

I have had my data roaming on for a maximum of 5 minutes today whilst in Morocco and now I have a charge of £45 on my bill.

I mainly only used the roaming to try purchase a data plan however the app would never load so was a waste of data!

please can this be reviewed as this is crazy charges!

Thank you

Best answer by Siân W

Hi @Harryely sorry to hear this, data is charged by data used, not time spent. We do offer a data add on for Morocco. We do advise however that this is best to buy while you are still in the UK, on the day of travel, to avoid incurring out-of-plan charges.

Data is nearly £10 per MB in Morocco, so it is quite pricey, which is why we offer these add ons. I am afraid we would be unable to reimburse these charges.

+22

MZone
Platinum  Contributor
Forum|Forum|8 months ago
June 7, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Harryely

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+19

Siân W
iD Mobile Employee
Answer
Forum|Forum|8 months ago
June 8, 2025

Hi @Harryely sorry to hear this, data is charged by data used, not time spent. We do offer a data add on for Morocco. We do advise however that this is best to buy while you are still in the UK, on the day of travel, to avoid incurring out-of-plan charges.

Data is nearly £10 per MB in Morocco, so it is quite pricey, which is why we offer these add ons. I am afraid we would be unable to reimburse these charges.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.