Have you recently upgraded or changed your direct debit date? Used your phone abroad? On a plane/ferry?

I did change my date of dd

But it now says future bills are double?

When you change your direct debit date your bill will be higher as iD will charge you for a longer period.

I get that but surely that should only be for the first month?

Any idea how to contact them?

Get in-touch using the iD Mobile online web chat service, ​@Crey.

The advisers work until 8pm on weekdays (6pm at weekends). 

Tell the 24/7 iD chatbot that you’d like to “talk to a person”. 

Thanks finally waded through the community till I found the chat all sorted now.

Thanks for your help!

Hi ​@Crey  glad to hear you got this sorted now.