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unfairly charged in Corfu

  • June 7, 2025
  • 1 reply
  • 45 views
Tiffany Beard
New Contributor

Hi

I arrived in Corfu, and was sent a text message saying I was allowed to use my UK data as per normal 

 

2 hours later I get a message saying I’ve got over 80% of my bill cap. 
 

turns out my phone automatically connected to an Albanian network and now I’m 42 pound in the hole. 
 

how is this my responsibility as I wasn’t informed until after the fact?

 

 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 8, 2025

    Hi ​@Tiffany Beard  I am really sorry to hear this, you must’ve been pretty close to the border for it to connect.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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