Hey there ​@Jack Cutts, we’re sorry to hear that. Is this a new postcode at all?

Thanks,

Tyler

The post code has been registered for around 3 years now. The estate is on the last phase of development, but most of the postcodes have been registered for a long time. I've changed address with all of my other utility providers and the adress has always been found.

Hey ​@Jack Cutts, sorry to hear that. What is the full postcode please?

Thanks,

Tyler

The full post code is PE19 6DX

Hi ​@Jack Cutts, thank you for that, and sorry it’s not working. I’d recommend contacting our live-chat via the link below, and they should be able to assist in changing your billing address:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

I have contacted live chat, they were unable to help due to not being able to accept my official Deed poll as a proof of surname change. This was preventing me from changing my billing adress with them. 

The same deed poll that has been accepted by all my banking and utility providers.

So unfortunately I will be canceling my contract and deleting my account.

Hey there ​@Jack Cutts, we’re very sorry to hear that. I advised using the live-chat as it’s our quickest form of contacting and getting back to you and wanted to get it resolved ASAP for you, however, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

I’m unsure as to why your deed-poll wouldn’t be accepted if it’s official and been sent, so our apologies for that, and we’ll look to resolve this ASAP for you Jack.

Thanks,

Tyler