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bill

  • June 5, 2025
  • 2 replies
  • 12 views

Why was my bill so high

2 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 5, 2025

Hi ​@davaval96  without seeing the bill, it is hard to say.

Hopefully this link may help - What are the different charges I might see on my bill? | iD Mobile Community

If not, have you recently changed your plan or Direct Debit date?


Decembersangel72
Gold Contributor
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Hi ​@davaval96 

Have you actually looked at the details included in your bill?
It will itemise your usage of the previous month so that you can see where the extra charges were incurred.

If you do not understand how these charges were acquired then talk to the online Live Chat:-
https://www.idmobile.co.uk/help-and-support
Type ‘talk to a person’ in the dialogue box to connect with an adviser rather than going round in circles with the chatbot. Make sure you have time to connect as it may take a while for the chat to start and to get replies as the advisers usually handle a few conversations at a time.

Or can connect via social media:-
https://www.facebook.com/idmobileuk/?locale=en_GB
https://x.com/iD_Mobile_UK?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor