My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100.
Does anyone know what may have happened?
She’s trying to use the contact us link but it won’t load.
Morocco - roam beyond added but high charge shiwing?
+19Sorry to hear this
Is the account in her name or yours? Does the add on show on her iD app?
+26My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100.
Does anyone know what may have happened?
Unfortunately it sounds like the Roam Beyond add-on you’ve purchased isn’t working properly,
Other customers have posted here about similar experiences - their Roam Beyond add-on purchases didn’t work as expected either.
Perhaps a third-party data-only eSIM product, with travel plan for your destination/s, might be more reliable.
She’s trying to use the contact us link but it won’t load.
Using a web browser, try https://www.idmobile.co.uk/live-chat.
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