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Bill paid on time on 22nd July but phone has been on restricted services for 3 days

  • 29 July 2020
  • 1 reply
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I pay my bill by direct debit on time all the time. The last payment came out on 22nd July. For the last 3 days my wife's phone has restricted services. There is no option to ring customer service as everything is automated and live chat doesn't work. This is a complete joke. How can a company get away with this? How can you not be able to speak to customer services? I wont be paying another penny until this is sorted.

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Best answer by Ryan 30 July 2020, 12:11

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Ryan
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Hi @Craig1975,

We’re sorry to hear that something like this has happened. We can get this sorted for you so we will send you a private message now. If the account is in your name then we should be able to get this fixed ASAP.

Ryan

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