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Billing issue

  • 20 November 2020
  • 5 replies
  • 72 views
Mini morgan
Rank

I'm wondering if I'm going to get cut off as uve been trying to take the bill but I dnt get paid till the 26th

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Best answer by Ryan 25 November 2020, 12:23

Hi @Mini morgan,

When was your bill due? If you have not paid the bill on time then this can cause the services to be stopped until payment has been made.

Ryan

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5 replies

Ryan
Rank
Userlevel 7
Badge +9

Hi @Mini morgan,

When was your bill due? If you have not paid the bill on time then this can cause the services to be stopped until payment has been made.

Ryan

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Mini morgan
Rank

I get paid after 12 tonight which is wen I plan on paying  it

Michelle
Rank
Userlevel 3
Badge +6

Hi @Mini morgan 

 

We hope you have made your payment successfully.

 

You do have the option to change your Direct Debit date, to a date which is more suitable. please click the link below to find out how:

 

https://community.idmobile.co.uk/managing-your-bills-and-payments-78/how-do-i-change-my-direct-debit-date-in-the-id-mobile-app-32104l

 

Michelle 

D
Rank

Help please. My montly payment is £35.93 

and last month I was charge £45.93

and this month I was charge £62.93!! 
This is crazy, I want my money back! 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Dailimoreno,

Have you tried viewing the PDF bills that we produce in your account each month?

This will give you an indication as to what the extra charges are for?

We wouldn’t just randomly bill you more.

Factors that can apply to higher bills are usually:

  • Out of plan usage
  • Direct Debit date change
  • Plan change
  • Upgrade

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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