Hoping one of the ID staff can see this ASAP because i'll need my phone tonight.
I have been locked out of my account. This is because i updated my direct debit but it seems ID did not process this properly and as such they could not take payment (for whatever reason).
I made a payment today as soon as i got the message but it seems my account is a bit confused and is having one of those days. LOL not sure how i can pay the outstanding balance of £0.00