Question

Billing problems

  • 15 June 2019
  • 1 reply
  • 52 views

Userlevel 5
Badge +4
Hello,

Hoping one of the ID staff can see this ASAP because i'll need my phone tonight.
I have been locked out of my account. This is because i updated my direct debit but it seems ID did not process this properly and as such they could not take payment (for whatever reason).

I made a payment today as soon as i got the message but it seems my account is a bit confused and is having one of those days. LOL not sure how i can pay the outstanding balance of £0.00

Regards,
daniiiiiv


1 reply

Userlevel 4
Badge +6
Hi daniiiiiv,

Did you get this sorted yet?
Did you make the payment on the app or via phone?

If you need help with this, please email communitysupport@idmobile.co.uk with your account details.

Phil

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