For two months in a row I've been charged exactly £5 for one call to the same UK mobile number supposedly lasting exactly 10 minutes each time.
The call allowance has never been exceeded.
Why am I being charged?
Call charge to a Uk mobile number
Hi
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Thanks
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