Best answer by Mohammed
View originalCan't contact ID to make a payment
I'm trying to pay a final bill- 0333 number says busy for last two days and onlin live chat has no agents!
Hello @Rebecca1984 ,
You don't need to speak to someone to make a payment of your bill.
You can pay this by logging into https://my.idmobile.co.uk/
Logging into the iD app
Or when calling our Customer Services, (after entering your mobile number) selecting Option 2 followed by Option 1.
This is an automated payment line.
Mohammed
You don't need to speak to someone to make a payment of your bill.
You can pay this by logging into https://my.idmobile.co.uk/
Logging into the iD app
Or when calling our Customer Services, (after entering your mobile number) selecting Option 2 followed by Option 1.
This is an automated payment line.
Mohammed
Having the same problem your suggestion just gives me a chance to listen to my zero balance!
Hi
Does your iD app show you have an outstanding balance? And when trying to make a payment when calling 7777 from your iD phone, or 0333 003 7777 from a landline or other mobile it shows you have 0 Balance?
-MohsinÂ
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Thanks Mohsin. E mail final bill showed I owed £2.96. Paper one showed credit of £2.96.
Situation resolved (I Hope)
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