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Can the Direct Debit date be changed?

  • 8 June 2018
  • 4 replies
  • 1449 views

Hi,
I've had a look but can't seem to find anything that would answer my query above.
Is there a way of requesting a change to the Direct Debit date, so that I can move this payment in line with my others?
Thanks!
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Best answer by Gregor 1 March 2019, 19:48

Hi @Somekid

I can confirm that this feature is available now. You can amend your direct debit settings within ID Mobile App. Just tap at "Billing" tab and scroll down to find "Manage my Direct Debit" option. Bare in mind that only options that you can check is bank account number, sort code, bank account holder name and the date. Anything else would need to be done by contacting ID Mobile live chat team.

Regards
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4 replies

Userlevel 6
Badge +6
Hello @AdamLines,

We don't currently support Direct Debit date changes.

We hope this is available in the near future.
When this is available, we'd expect you to be able to carry this out in the app.

Keep an eye in the app/Direct Debit section for latest updates.

Mohammed
Userlevel 2
unfortunately ID to not currently have this feature
Is it available yet?
Userlevel 8
Badge +6
Hi @Somekid

I can confirm that this feature is available now. You can amend your direct debit settings within ID Mobile App. Just tap at "Billing" tab and scroll down to find "Manage my Direct Debit" option. Bare in mind that only options that you can check is bank account number, sort code, bank account holder name and the date. Anything else would need to be done by contacting ID Mobile live chat team.

Regards

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