I purchased a new SIM a few months ago and it was never delivered therefore never activated.
A week ago I noticed I was being charged monthly for my unactivated sim. After two conversations via the chat one being over an hour long, nothing was resolved. I then received an email saying I would not be refunded this money.
I then asked to make a complaint. A very rude lady called and also said I would not be funded for the service that wasn't provided. So I asked tocto my sim ,s said I could only cancel the SIM if I also cancelled my complaint!?
Not too sure where to go from here?